Her Universe Reviews
Based on 3 customer reviews and online research, heruniverse.com has a consumer rating of 1.0 out of 5 stars, indicating that most customers are not satisfied with Her Universe.
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How would you rate Her Universe?
Customer Reviews (3)
I tried to place an order but there was an error on the website, I contacted the customer service and they just said that I had to call, no other help or try to solve the issue, just "call this number" and bye
Beyond disappointed. This was my first ever experience with HerUniverse but it will definitely be my last. I ordered a cardigan on Tuesday morning but changed my mind later on in the day. The next day (Wednesday), I talked to an employee who told me that it was not possible to cancel my order once the payment had went through and the only thing I could do was return or exchange it. I also would not be reimbursed the $20 shipping I paid and on top of that would have to pay $6 more to return the cardigan. So in total, I would spend $26 USD just to have an item brought to me and have it taken back. Complete scam.
Made my order 7 weeks ago. No email updates, so I checked online. It has been cancelled with no notification and they still have the use of my money - no refund!! Disgraceful.
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